Post by asadul5585 on Feb 22, 2024 1:23:53 GMT -5
Has your office ever needed to readjust the fees charged for providing accounting services and you didn't know how to proceed appropriately? A clear and objective accounting fee increase communication is a great resource for these moments. But not only that! Making a fee adjustment is a sensitive task and many administrators fear this moment due to the risk of displeasing and eventually losing the client to the competition. With this delicate need in mind, our team of billing specialists has put together very important advice to help you adjust your amounts efficiently and in a balanced manner. To top it off, we'll leave you with a model to serve as inspiration for you to create your own statement, with your company's signature. Follow with us! How to readjust accounting fees without losing the client? That's the question for millions! To begin with, we can say: transparency is fundamental.
Start when concluding the contract, making it clear in the document the possibility of increasing values, as it is natural for accounting fees to be readjusted as time passes. Preferably, set an annual date to make adjustments and let your client know this to avoid surprises. Furthermore, be sure to base your adjustment on a metric that is validated and public, such as the correction of the minimum wage or the adjustment of the General Market Price Index (IGPM) table. Another strategy that helps to overcome possible Kuwait Mobile Number List customer dissatisfaction with the possibility of a price increase is to define a ceiling for the adjustment, based on a percentage of the initial contract value or on the minimum cost to perform the service. In an effort to clarify these issues, you must ensure that the customer understands, from the moment the contract is signed, that the service provided has particularities that may require an increase in rates, such as: change in customer demand : if the customer starts to demand more services over the course of the contract, the volume of work increases and costs need to be covered in some way; expansion of the number of clients : when your company gains prestige and authority among the public, the client base tends to grow and the need arises to expand the capacity of personnel and office materials; or even fluctuations in the costs of the accounting sector itself : like every branch of service provision, the category is subject to market variables.
Valuing transparency and business ethics , be careful to share with the client the factors that required the adjustment in question, combining more direct contact (when applicable) with virtual communication. How to communicate fee increases to clients Assuming that the topic has not only already been addressed at the conclusion of the contract but is also provided for in the document's clauses, some care needs to be taken, therefore: schedule the adjustment to occur on a fixed date, already provided for in the contract; alert about the arrival of the correction date at least 30 days in advance; if necessary, contact the customer by other means to clarify the circumstances that led to the revision of the values; communicate the adjustment in a clear and objective manner, preferably using a standardized communication model, aiming for practicality and ensuring transparency in the process; It is If your contractor base is large enough, have specific models for each persona in your range of customers. If you need a reference to make a suitable model, we will leave one ready below.
Start when concluding the contract, making it clear in the document the possibility of increasing values, as it is natural for accounting fees to be readjusted as time passes. Preferably, set an annual date to make adjustments and let your client know this to avoid surprises. Furthermore, be sure to base your adjustment on a metric that is validated and public, such as the correction of the minimum wage or the adjustment of the General Market Price Index (IGPM) table. Another strategy that helps to overcome possible Kuwait Mobile Number List customer dissatisfaction with the possibility of a price increase is to define a ceiling for the adjustment, based on a percentage of the initial contract value or on the minimum cost to perform the service. In an effort to clarify these issues, you must ensure that the customer understands, from the moment the contract is signed, that the service provided has particularities that may require an increase in rates, such as: change in customer demand : if the customer starts to demand more services over the course of the contract, the volume of work increases and costs need to be covered in some way; expansion of the number of clients : when your company gains prestige and authority among the public, the client base tends to grow and the need arises to expand the capacity of personnel and office materials; or even fluctuations in the costs of the accounting sector itself : like every branch of service provision, the category is subject to market variables.
Valuing transparency and business ethics , be careful to share with the client the factors that required the adjustment in question, combining more direct contact (when applicable) with virtual communication. How to communicate fee increases to clients Assuming that the topic has not only already been addressed at the conclusion of the contract but is also provided for in the document's clauses, some care needs to be taken, therefore: schedule the adjustment to occur on a fixed date, already provided for in the contract; alert about the arrival of the correction date at least 30 days in advance; if necessary, contact the customer by other means to clarify the circumstances that led to the revision of the values; communicate the adjustment in a clear and objective manner, preferably using a standardized communication model, aiming for practicality and ensuring transparency in the process; It is If your contractor base is large enough, have specific models for each persona in your range of customers. If you need a reference to make a suitable model, we will leave one ready below.